A New Generation of Chatbots Is Changing the World
With transmuting telecom landscape and the exponential magnification in smartphone utilization, operators are perpetually probing for efficient ways to connect and engage with their subscribers.
It is time for telecom operators to drive self-care applications to gain more from automated interactions and offer a seamless utilizer experience. Chatbots or bots are simple artificial perspicacity systems that one can interact with via text. It’s a conversation robot.
In the case of Communication Accommodation Providers, chatbots function as an extension of instant herald and users can chat with virtual agents that simulate a human conversation to resolve 1st level (rudimentary) support queries cognate to billing, plan discrepancies, payment issues etc.
Consequentiality of Chatbots There are sundry self-care options like customer web portal, mobile app, SMS, instant messaging, kiosk, convivial media, e-mail, Interactive Voice Replication, Chatbots, call centre, operator store, click-to-call, FAQs etc.
Let us explore why the next-generation platform “Chatbots” is considered the next immensely colossal thing in technology and how it can revolutionize customer management and utilizer experience.
What is the Future of Chatbots?
According to Gartner, more than 85% of customer interactions will be managed without a human by 2020. Chatbots are expected to be the number one consumer application of artificial astuteness in the next five years according to TechEmergence
The ecumenical Chatbots market is expected to reach USD 1.25 billion by 2025, growing at a CAGR of 24.3%, according to an incipient report by Grand View Research
All major tech giants such as Google, FB, Microsoft, CNN, HSBC, NBA and Disney have invested in Chatbots
Advantages of Chatbots
- 24*7 customer support
- No, degraded quality of accommodation offered
- Zero human intervention and minimized cost of maintaining a full-fledged customer contact centre
- Chatbots can handle more customers at the same time
- Seamless automation of reiterated queries
- With artificial perspicacity and machine learning, chatbots can act as personal assistants, answering customers’ queries
- Offers superior customer experience and personalized engagement
- Robust mechanism to engender qualified leads
What is WiFi?
Put simply, Wi-Fi is a technology that utilizes radio waves to engender a wireless network through which contrivances like mobile phones, computers, printers, etc., connect to the cyber world. A wireless router is needed to establish a Wi-Fi hotspot that people in its vicinity may use to access internet accommodations. You’re sure to have encountered such a Wi-Fi hotspot in houses, offices, restaurants, etc.
To get a little more technical, Wi-Fi works by enabling a Wireless Local Area Network or WLAN that sanctions contrivances connected to it to exchange signals with the cyber world via a router. The frequencies of these signals are either 2.4 GHz or 5 GHz bandwidths. These frequencies are much higher than those transmitted to or by radios, mobile phones, and televisions since Wi-Fi signals need to carry significantly higher amplitudes of data. The networking standards are variants of 802.11, of which there are several (802.11a, 802.11b, 801.11g, etc.).
What is an Optical Fibre Cable?
An optical fibre cable is a cable type that has a few to hundreds of optical fibres bundled together within a protective plastic coating. They avail carry digital data in the form of light pulses across immensely colossal distances at more expeditious speeds. For this, they require to be installed or deployed either underground or aerially. Standalone fibres cannot be buried or hanged so fibres are bunched together as cables for the transmission of data.
This is done to forfend the fibre from stress, moisture, temperature changes and other externalities. There are three main components of an optical fibre cable, core (Carries the light and is composed of pristine silicon dioxide (SiO2) with dopants such as Germania, phosphorous pentoxide, or alumina to raise the refractive index; Typical glass cores range from as minuscule as 3.7um up to 200um), Cladding (Cladding circumvents the core and has a lower refractive index than the core, it is additionally made from the same material as the core; 1% refractive index difference is maintained between the core and cladding; Two commonly used diameters are 125µm and 140µm) and Coating (Protective layer that absorbs shocks, physical damage and moisture; The outside diameter of the coating is typically either 250µm or 500µm; Commonly used material for coatings are acrylate, Silicone, carbon, and polyimide).
An optical fibre cable is composed of the following components: Optical fibres – ranging from one to many. Buffer tubes (with different settings), for bulwark and cushioning of the fibre. Dihydrogen monoxide aegis in the tubes – wet or dry. A central vigour member (CSM) is the backbone of all cables. Armoured tapes for stranding to bunch the buffer tubes and vigour members together. Sheathing or final covering to provide further auspice.
The five main reasons that make this technological innovation disruptive are expeditious communication celerity, illimitable bandwidth & capacity, low interference, high tensile vigour and secure communication. The major use cases of optical fibre cables include internet connectivity, computer networking, surgery & dentistry, the automotive industry, telephony, lighting & embellishments, mechanical inspections, cable television, military applications and space.