The uses of SAS sentiment analysis in business
SAS sentiment analysis allows businesses to get a better understanding of the feelings behind user-generated content. It uses statistical and linguistic conditions to identify negative, positive, neutral, and even unclassified opinions from the content. The analytics platform can be used in many areas, particularly in market research.
Monitoring brand sentiment
Sentiment analysis tools can be essential for a brand or reputation monitoring. No matter the industry they are in, every organization can use sophisticated tools to monitor people’s feelings about the brand. SAS sentiment analysis tools can be useful in this regard because they can analyze different samples of user-generated content like customer reviews. This is useful in different functions like assessing customer response to new products, assessing brand perception, and even monitoring content from influencers. Sentiment analysis tools are great for monitoring brand reception.
SAS sentiment analysis tools are an integral part of strategy formation. For marketers, the ability to see how customers perceive their brand makes sentiment analysis an invaluable part of forming marketing strategies. The tools can be used to assess mentions on different media platforms, identify the most relevant platforms to the company’s brand and even automate media monitoring processes. Hence, sentiment analysis tools can be used for evaluating marketing efforts to see the results and inform strategies.
Analyse product offerings
SAS sentiment analysis can do more than just analyse customer opinions, they can analyse how well the product is performing on the market. While there are some similarities to brand monitoring, there is one key difference: Brand monitoring is keeping an eye on how customers perceive the whole brand, while product analytics focuses on response to a specific product. Thanks to analysis tools, organizations have a better understanding of how people will respond to new and old products. They can use SAS sentiment tools to analyse every review and a bit of feedback to make adjustments accordingly. Sentiment analysis gives marketers a better understanding of how customers respond to a new product.
Improve the customer experience
With the ability to analyse how people are interacting with a brand, organizations are in a much better position to improve the customer’s experience. SAS sentiment analysis allows organizations to collect feedback from each customer interacting with the brand for analysis using powerful algorithms. Once the overall trend is found, the organizations will have a better understanding of what is affecting customers and how many feel this way. A better understanding of customers leads to several benefits for the end consumer, like better response times to complaints and meaningful feedback. For example, Google is using sentiment analytics to monitor feedback to Chrome and make updates accordingly. Thanks to sentiment analysis, organizations have a better understanding of how their customers feel on any subject.
Generating Meaningful Insights
Insights guide you from knowing something to inspiring you to make decisions for all business processes and verticals(Marketing, design, Sales, administration, etc). SAS Business Intelligence helps you in Identifying correlations, spotting outliers, visualizing trends, and predicting future outcomes and trends aid in generating meaningful insights.